Payment Management System
Program Support Center

New User Access

To gain access to PMS so they can view available funds, request funds, or submit reports users will need to request permission and be approved by PSC. Recipients will be required to make an online request to obtain this access. Users will need to provide information concerning their organization, their contact and supervisor information, and select the requested access level required. After submitting their request their supervisor will need to verify the information provided and if correct will need to submit it to PSC. PSC will review the request and verify the provided information. Once they issue their approval a user name and a temporary password will be issued to the requester.

Video on how to request new user access: https://youtu.be/kdoqaXfiuI0

Download the New User Request Instructions PDF


Update User Access

A user may request to modify the current access level and add or remove PMS organization accounts. Each user only receives one PMS Username. If access to multiple PMS accounts is required, all accounts must be added under the current username. All update privilege requests must be approved by the individual's supervisor and PMS staff.

To update User Access: Login to PMS - select "Menu" -> User Account Maintenance -> Update Privilege.

Location of Instructions: Login to PMS - select "Menu" -> User Account Maintenance -> User Account Maintenance User Guide -> Update User Access.


Deactivate User Access

When a user is no longer associated with a recipient organization or their role no longer requires access to PMS, the user should be deactivated within PMS. Users may request to deactivate themselves, or another user may make the request on their behalf.

Additional per security policy and procedures, you must log in once every 60 days or PMS will automatically deactivate your user access. PMS will send an email notification to the recipient prior to deactivating the account. If you are deactivated, you will need to submit a new user access request to gain access

To Deactivate User Access: Login to PMS - select "Menu" -> User Account Maintenance -> Deactivate User.

Location of Instructions: Login to PMS - select "Menu" -> User Account Maintenance -> User Account Maintenance User Guide -> Deactivate User.


Contact Information Update

When a user’s contact information changes, the user may change their own information in PMS. All changes will require supervisor's approval. Users have the ability to modify their:

  • Email Address
  • First Name
  • Middle Initial
  • Last Name
  • Job Title
  • Telephone Number, Type, Location (Domestic/International)

To Update Contact Information: Login to PMS - Select "Menu" -> User Account Maintenance -> Update Contact Information.

Location of Instructions: Login to PMS - select "Menu" -> User Account Maintenance -> User Account Maintenance User Guide -> Update Contact Info.


Check Status of your submitted User Access Request

New User Status: Go to PMS.PSC.GOV -> select Request Access -> Reterive Existing Request.
Provide the requested information to check the status of your request.

Existing User Access: To check the status of your request: Log into PMS -> view on your Dashboard under "Request History."


NOTE: All user access and profile update request(s) will be processed within four business days after PMS receives it.