GENERAL INFORMATION:

User Access

Banking

Payment Request

Adhoc Grant Recipient Inquiry

Reports

FFR Information

Returning Funds/Interest

Journal Voucher Information

Drawdown Correction Within a Payment Request

Cancelled Awards

Do Not Pay Information

Audit Confirmation Procedures

Grant Recipient FAQs

ID.me FAQs

AGENCY SPECIFIC INFORMATION:

NASA

USAID

DOL ETA

ID.me FAQs

How do I create an ID.me account?

How to Create Your ID.me Account

  • You can only have one ID.me account associated with you as an individual. It’s similar to having one driver’s license or Social Security number. If you accidentally create a second ID.me account, visit I have more than one account.
  • You can have several email addresses connected to your ID.me account. If you’d like to use your account for both personal use and for work, add more email addresses to your account


How do I submit a new user access request using ID.me?

  1. Open PMS and go to the PMS Login Screen, then select Request Access.
  2. Click on the partner system (ID.me).
    • If you have an ID.me account,you will be directed to the new user access request screen.
    • If you do not have an ID.me account, click on the Create an ID.me account button, and ID.me will take you through the process of creating an account. Once your account is created, you will be automatically directed to the new user access screen. Enter the required information to gain access to PMS.

    NOTE: PMS usernames and passwords will no longer be provided since you can now log in using ID.me. If a new user access request was processed prior to the implementation of this change and you have not logged in for the first time, you must provide the PMS username and password that was emailed to you.

  3. To gain access to the organization’s documents, you will be required to enter the Payee Identification Number (PIN), Payee Account Number (PAN), or PMS Employer Identification Number (EIN). If you do not know the PIN, PAN, or PMS EIN, contact the Grants Management Specialist (GMS) listed in the Notice of Grant Award as PMS Customer Support and the Help Desk cannot provide the PIN, PAN, or PMS EIN as it is part of the validation process. If other individuals in the organization have access to PMS, they can find the PAN listed on their PMS Dashboard under Payee Accounts.
  4. For new user access requests, the organization name entered must exactly match SAM.gov or the name of the awarding agency registered in PMS. The entry is not case-sensitive. If it does not match, an error message will appear, and you will not be able to submit the request.


How do I verify my identity if I live outside the United States?

Verifying if you live outside of the United States

How do I verify with a non US passport?

Verifying with a non-U.S.passport

Who can I contact for ID.me technical support?

ID.me has a No Identity Left Behind mission. If you get stuck along the way, you will see a screen inviting you to connect with an ID.me team member via video call who will verify your identity in moments.

If you need assistance with sign-on issues, please submit a support request to XMSHelp@hhs.gov