When funds have been drawn from the incorrect subaccount, the correction can be made within a payment request. This process can be used if the net result of returning funds and requesting funds equals a positive $.01 or more and the subaccounts are within the same Payee Account Number (PAN). This method cannot be used if you are returning funds to a cancelled or closed subaccount. If the subaccount is not listed on the subaccount screen, then it may not be used. An example would be that you are requesting funds on account A123P1 from subaccount XXX for $3,000 and you are returning funds to subaccount ZZZ for -$2,500. The amount for returning funds would be entered with a negative (-). The net payment would be $500.
If you need assistance returning funds within a payment request, please contact the PMS Helpdesk at PMSSupport@psc.hhs.gov or (877) 614-5533.