Grant Recipient FAQs

How do I reset my password?

You can use the self-service password reset functionality found on the ID.me login screen. The Forgot Password link is under the blue Sign In button.

My address on the FFR report needs to be updated. How can I change it?

Please contact your awarding agency. All entity address changes must first be reviewed by your grants specialist. Once the change has been reviewed, they will forward the information to Payment Management Services for updating.

Can I request a specific username?

Payment Management Services determines all usernames in order to maintain compliance with system and audit requirements.

Why can't I change my organization's name and address in PMS?

Any changes to an organization's name or address in PMS, must be initiated by your awarding agency.

A grant is not entered in the Payment Management System under an existing account number. Whom should I contact?

You should contact the Grants Management Specialist listed on your Notice of Award.

Can I reject/cancel a payment request in PMS without contacting the account liaison?

Yes — navigate to your User Dashboard and go to the My Payment Requests table. Your recent request should be listed there. In the Actions column of the payment request listing, you will see a red Cancel Payment Request icon. Click the icon and, in the pop-up window, enter a reason for canceling the payment request. Then click the Cancel Request button.

I need to draw authorized funds, but PMS says that my grant is expired. It will not let me draw the funds.

The message that your grant is expired will not prevent you from completing your payment request. It is a notice that the grant is expired past the liquidation period. We are unable to pay expired funds without the awarding agency's approval. As a courtesy, your Liaison Account will email your awarding agency for approval and copy the requestor. The awarding agency is allowed three business days to respond. We cannot maintain requests for longer than three business days due to volume. The awarding agency will likely need to contact you for an explanation. Before you determine to re-submit a payment request that was rejected, please call your Grant Specialist to ensure that it will be approved in a timely manner.

How do I get a payment transaction confirmation for my auditor?

To provide your auditor with a confirmation of payment transactions in the Payment Management System (PMS), you can log into PMS and submit an Apex Report – Payment Transactions Inquiry.

The location of the Apex Reports Manual is Login to PMS → select "Menu" → Apex Reports → Apex Manual.

A history of all payment related transactions will be displayed in chronological order, beginning with the most recent activity. The list of the transactions may include payments of a specific subaccount, payments within specific start and end dates, or payments with a specific confirmation number.

For assistance with the PMS APEX-Payment Transactions Inquiry, you may contact the PMS Helpdesk at PMSSupport@psc.hhs.gov

My auditor requires that the payment transaction confirmation comes directly from Payment Management Services. What should I do?

Please have your auditor submit a written request to the PMS Accounting and Reports Branch at PMSOIGAudit@psc.hhs.gov.

The request should include the following:

• PMS Payee Account number(s)
• PMS Document number(s)
• Contact information of the individual requesting the payment transaction information (name, phone number, and email address)