Grant Recipient FAQs

How do I reset my password?

You can use the self-service password reset functionality found on the ID.me login screen. The Forgot Password link is under the blue Sign In button.

My address on the FFR report needs to be updated. How can I change it?

Please contact your awarding agency. All entity address changes must first be reviewed by your grants specialist. Once the change has been reviewed, they will forward the information to Payment Management Services for updating.

Can I request a specific username?

Payment Management Services determines all usernames in order to maintain compliance with system and audit requirements.

Why can't I change my organization's name and address in PMS?

Any changes to an organization's name or address in PMS, must be initiated by your awarding agency.

A grant is not entered in the Payment Management System under an existing account number. Whom should I contact?

You should contact the Grants Management Specialist listed on your Notice of Award.

Why is the amount on line 10a Cash Receipts (of the FFR-FCTR) auto-populated?

This amount is based on the information on your Payment Management System account. It represents ending cash on hand from the prior quarter's report and the funds drawn and deposited in the bank during the quarter of the current report.

Why do I have to submit a quarterly FFR-FCTR report if I did not draw down any money from PMS?

The quarterly FFR-FCTR is based on the amount of federal cash disbursed — not on funds drawn. Each quarter you must report your cumulative federal cash disbursements on the grant(s) until you have finished drawing funds and reporting disbursements for the grant(s) on the PMS account.

When I enter a Payee Account Number (PAN) and click Continue on the “Federal Cash Transaction Report Search” screen, it is showing this error message: “Data not found that meets your selection criteria.” What is the problem and how can I proceed?

The error message means that you do not have access to the report; therefore, you must submit a User Access Change Request to get your profile updated. Instructions for submitting a User Access Change Request can be found by logging in to PMS:

Login PMS → select "Menu" → User Account Maintenance → User Account Maintenance User Guide → Change User Access.

How can I change the basis of the accounting from cash to accrual on the FFR-Federal Cash Transaction Report (FCTR)?

The basis of accounting is set to cash because this report requires information on your federal cash disbursements. It does not require information on any accruals you may have.

Can I reject/cancel a payment request in PMS without contacting the account liaison?

Yes — navigate to your User Dashboard and go to the My Payment Requests table. Your recent request should be listed there. In the Actions column of the payment request listing, you will see a red Cancel Payment Request icon. Click the icon and, in the pop-up window, enter a reason for canceling the payment request. Then click the Cancel Request button.

I need to draw authorized funds, but PMS says that my grant is expired. It will not let me draw the funds.

The message that your grant is expired will not prevent you from completing your payment request. It is a notice that the grant is expired past the liquidation period. We are unable to pay expired funds without the awarding agency's approval. As a courtesy, your Liaison Account will email your awarding agency for approval and copy the requestor. The awarding agency is allowed three business days to respond. We cannot maintain requests for longer than three business days due to volume. The awarding agency will likely need to contact you for an explanation. Before you determine to re-submit a payment request that was rejected, please call your Grant Specialist to ensure that it will be approved in a timely manner.