NOTE: all requests for payments submitted after 5 p.m. ET will be processed the next business day.
ONE-DHHS is the PMS Help Desk providing assistance to all system users. Support is available Monday – Friday from 7 a.m. to 9 p.m. ET (except Federal Holidays).
The ONE-DHHS Help Desk is readily available to:
You can submit a ticket online and access more services using the Self-Help Web Portal at https://gditshared.servicenowservices.com/hhs_pms. Benefits include:
ONE-DHHS Help Desk utilizes a comprehensive trouble ticket software package that facilitates troubleshooting and detecting problem trends.
PSC requires all users to annually self-certify that they are authorized to use PMS and that they will use it in accordance with federal rules and regulations. User Self Certification instructions can be found HERE.