ONE-DHHS is the PMS Help Desk providing assistance to all system users. Support is available Monday – Friday from 7 a.m. to 9 p.m. ET (except Federal Holidays).
The ONE-DHHS Help Desk is readily available to:
You can submit a ticket online and access more services using the Self-Help Web Portal at https://gditshared.servicenowservices.com/hhs_pms. Benefits include:
ONE-DHHS Help Desk utilizes a comprehensive trouble ticket software package that facilitates troubleshooting and detecting problem trends.