Payment Management System
Program Support Center

Two-Factor Authentication Communication

The requirement for Two Factor Authentication will be rolled out in phases beginning March 25, 2019. All PMS users will be required to use Two-Factor Authentication to log into PMS. Two-factor authentication is a method of confirming your claimed identities by using a combination of two different factors such as something you know and something you have.

The PMS Two-Factor Authentication allows you to use the following options to get your Passcode:

To use your Smartphone to retrieve a passcode you will download the Google Authenticator app on your Smartphone.  To use the automated text message or automated phone call, the phone number in your PMS profile must be a mobile phone number or a phone number that can receive a callback without going to a receptionist or requiring an extension to be entered. You can either update the phone number now or wait until the Two-Factor Authentication has been implemented. To verify the phone number in your profile, log into PMS and click on the Account Maintenance tab.  Under this tab you will select Update Contact Info.  You will see the telephone number listed.  If the phone number needs to be changed, you can edit the field and submit your request. 

Instructions on setting up Two-Factor Authentication will be available on our website under the Training tab by March 25, 2019. If you have any questions please email them to PMSsupport@psc.hhs.gov.