UPDATED Payment Management System Access Process
The Payment Management System (PMS) provides grant payment and cash management services to all U.S. Department of Health and Human Services (HHS) agencies and several major non-HHS agencies on a fee-for-service basis. PMS is a full-service, centralized grants payment and cash management system, supporting over 30,000 Grant Recipient Accounts worldwide. PMS is the largest grants payment and cash management system in the federal government.
In response to the recent incidents of fraudulent activity, PMS is changing its login process to implement improved identity assurance in conjunction with multi-factor authentication. Starting February 10, 2024, HHS and non-HHS grantors will only be permitted to log into PMS with their government issued Personal Identity Verification (PIV) card or Common Access Card (CAC). While grant recipients MUST register and enable multi-factor authentication with ID.me in order to log in.
Training and Resources
- You can only have one ID.me account associated with you as an individual. It’s similar to having one driver’s license or Social Security number. If you accidentally create a second ID.me account, visit I have more than one account.
- You can have several email addresses connected to your ID.me account. If you’d like to use your account for both personal use and for work, add more email addresses to your account.
ID.me Technical Support
ID.me has a No Identity Left Behind mission. If you get stuck along the way, you will see a screen inviting you to connect with an ID.me team member via video call who will verify your identity in moments.
If you need assistance with sign-on issues, please submit a support request to XMSHelp@hhs.gov
Contact Us
For any PMS technical questions, please email PMS_IT_Support@psc.hhs.gov
For any questions related to the upcoming change, please email PMSFeedback@psc.hhs.gov