New User Access Changes

Please be advised that the Payment Management System (PMS) is implementing changes to add validations and tighten the security requirements on new user access requests, effective June 2, 2024.

If you already have access to PMS, these changes will not affect you. If your PMS username becomes deactivated due to inactivity, you will need to submit a new user access request.

Below are the changes that will take effect on June 2, 2024:

Submit a new user access request

  1. Open PMS and go to the PMS Login Screen, then select Request Access.
  2. Click on the partner system (
  3. NOTE: PMS usernames and passwords will no longer be provided since you can now log in using If a new user access request was processed prior to the implementation of this change and you have not logged in for the first time, you must provide the PMS username and password that was emailed to you.

  4. To gain access to the organization’s documents, you will be required to enter the Payee Identification Number (PIN), Payee Account Number (PAN), or PMS Employer Identification Number (EIN). If you do not know the PIN, PAN, or PMS EIN, contact the Grants Management Specialist (GMS) listed in the Notice of Grant Award as PMS Customer Support and the Help Desk cannot provide the PIN, PAN, or PMS EIN as it is part of the validation process. If other individuals in the organization have access to PMS, they can find the PAN listed on their PMS Dashboard under Payee Accounts.
  5. For new user access requests, the organization name entered must exactly match or the name of the awarding agency registered in PMS. The entry is not case-sensitive. If it does not match, an error message will appear, and you will not be able to submit the request.

If you need assistance, please contact the PMS Help Desk at (877) 614-5533 or
submit a ticket online using the Self Help Portal at