New User Access Changes

Please be advised that the Payment Management System (PMS) is implementing changes to add validations and tighten the requirements on new user access requests for awarding agencies and grant recipients, effective June 2, 2024.

If you already have access to PMS, these changes will not affect you. If your PMS username becomes deactivated due to inactivity, you will need to submit a new user access request.

Below are the changes that will take effect on June 2, 2024:

Changes for Awarding Agencies

Requesting a new user access

1. Open PMS.
2. Select Request Access.
3. Click on the login PIV/CAC.
4. Once logged in, you will be automatically directed to the request new user access screen.

Changes for Grant Recipients

Submitting a new user access request

1. Open PMS and go to the PMS Login Screen, then select Request Access.
2. Click on the partner system (ID.me).
• If the grant recipient has an ID.me account, they will be directed to the new user access request screen.
• If the grant recipient does not have an ID.me account, they should click on the Create an ID.me account button, and ID.me will take them through the process of creating an account. Once the account is created, they will be automatically directed to the new user access screen, where they will enter the required information to gain access to PMS.

NOTE: PMS usernames and passwords will no longer be provided since they will now login using ID.me. If a new user access request was processed prior to the implementation of this change and they have not logged in for the first time, they must provide the PMS username and password that was emailed to them.

3. In the new user access request screen, the grant recipient is required to enter the Payee Identification Number (PIN), Payee Account Number (PAN), or PMS Employee Identification Number (EIN) to gain access to their accounts. If the organization does not know the PIN, PAN, or PMS EIN, they will be directed to contact the Grants Management Specialist (GMS) listed in the Notice of Grant Award. The PMS Support Team cannot provide the PIN, PAN, or PMS EIN as it is part of the validation process. To find the PAN, the GMS can run an APEX Report – Authorization Transactions or APEX - Grant Summary Report. They will enter the document number, and the PAN will be provided in the output. When a new registration is completed, the PIN is provided to the agency user who entered the registration request.
4. For new user access requests, the organization name entered by the grant recipient must exactly match SAM.gov or PMS. The entry is not case-sensitive. Matching is not required for individual or fellowship accounts. If the organization’s name does not exactly match, a validation error message will appear, and they will not be able to submit the request.

If you need assistance, please contact the PMS Help Desk at (877) 614-5533 or
submit a ticket online using the Self Help Portal at https://gditshared.servicenowservices.com/hhs_pms