Payment Management System
Program Support Center

PMS Self Service Password Reset

PMS passwords expire every 60 days. If a user’s password needs to be reset (either due to expiration or because it was forgotten) prior to setting up their security questions & answers, they must contact the ONE-DHHS Help Desk to have their password reset.

Select the Login button from the right hand side of the PMS home page menu bar.

PMS Menu with an arrow pointing at the Login button

On the PMS Login page, select Reset Password.

PMS Login page, with an arrow pointing to the Reset Password link.

You will be directed to the PMS Self Service Password Reset page.

PMS Self Service Password Reset screen.

Enter your PMS User ID, Last Name, First Name and Email Address to begin the self-service password reset process. If any of the information does not match the information registered for the PMS User ID, you will receive an error message “Invalid Attempt”, with a number.

PMS Self Service Password Reset screen with the Invalid Attempt 1 error message and an arrow pointing at the Submit button.

After five invalid attempts, you’ll receive a message that you can try again in 30 minutes.

PMS Self Service Password Reset screen with the 5 invalid attempts error message.

Select the Close button and it will direct you back to the PMS Login page.

After 30 minutes, on the PMS Login page, select Reset Password.

PMS Login page, with an arrow pointing to the Reset Password link.

After entering the correct user information, the PMS Self Service Password Reset page is displayed.

PMS Self Service Password Reset with the three questions, and blank fields for the answers.

You have ten (10) minutes to answer the security questions. If you do not submit the answers within ten minutes, you’ll receive an error message that it wasn’t completed within the time limit.

PMS Self Service Password Reset screen with the error message reading you idd not answer the questions within the specified time limit.

Provide the answers to the security questions, and select the Submit button. If the answers provided are incorrect, you’ll receive an error message with the Invalid Attempt and a number.

PMS Self Service Password Reset screen with the pink error message reading you did not provide correct answers to the security questions Invalid Attempt 1.

After five (5) invalid attempts, you’ll receive a message that you failed, and you’ll have to wait 30 minutes to again attempt to correctly answer the security questions.

PMS Self Service Password Reset screen, with the error message reading you failed to answer the questions in 5 attempts.  Please try back in 30 minutes.

Enter the correct answers to the security questions and select the Submit button.

PMS Self Service Password Reset screen with three correct answers and the submit button, all pointed to by orange arrows.

After answering the security questions successfully, you’ll receive a message that your password has been reset, and the temporary password has been emailed to the email address on record.

PMS Self Service Password Reset with the message Your password has been reset succesfully.  the new password has been emailed to y our address on record.

Selecting the Close button will direct you to the PMS Login page.

Screen shot of the PMS login page.

Retrieve the email with the temporary password.

Sample email from PMS Support showing the email text with the temporary password.

After logging in with the temporary password, you’ll automatically be directed to change your password.

If you try to reset your password again without changing the temporary password, you’ll receive an error message that Self Service Password Reset isn’t available until you’ve logged in using the temporary password, and successfully changed it.

PMS Self Service Password Reset with the error message reading You cannot use this feature since you have a temporary password.