Payment Management System
Program Support Center

Reset Password

PMS passwords expire every 60 days. When you first log into the system, the welcome screen displays a message telling you whether your password is temporary or when it is due to expire. PMS provides a method for changing your password from the "My User Info" link in PMS. Additionally, it provides a process for users to reset their password if it has been forgotten or has expired via the Self Service Password Reset page.

Security Questions

All users are required to set up and answer three security questions. The security questions and answers are a necessary component in the password change/reset process. The tab for setting and answering the security questions is located at the "My User Info" screen in PMS.

If a user’s password needs to be reset (either due to expiration or because it was forgotten) prior to setting up their security questions, they will have to contact the ONE-DHHS Help Desk to have their password reset.

MORE INFORMATION: Our PMS Help Desk page has more information about hours and support.

Password Requirements

Using a strong password is an important step to protect your account. PMS requires at least eight (8) password requirements listed below.

  1. Passwords must be between 8 and 30 characters long
  2. Passwords may NOT contain any spaces
  3. Passwords must contain at least 1 uppercase letter
  4. Passwords must contain at least 1 lowercase letter
  5. Passwords must contain at least 1 number
  6. Passwords may NOT be reused within 300 days
  7. Last six passwords may NOT be reused
  8. Passwords may NOT contain significant portions of the PMS User ID nor first or last name of user

NOTE: To view these requirements in PMS select the "Restrictions" box in the "My User Info" section.

How to Reset your Password

If you are able to sign into the Payment Management System, you can change your password at any time by utilizing the following step by step instructions:

  1. On the top right corner of this page, click on red "Login to PMS" button
  2. Click on the red "Yes, I agree" button to accept the Government information system warning
  3. Click on the link to "Login to the Payment Management System"
  4. Enter your username in all caps
  5. Enter your password and click OK
  6. Click the access bar to enter the Payment Management System.
  7. On the left side of the screen, click MY USER INFO
  8. Enter the current password in the OLD OR TEMPORARY PASSWORD field
  9. Enter the new password in the NEW PASSWORD field
  10. Enter the new password again to confirm in the RE-ENTER NEW PASSWORD field
  11. Click in the box next to CHECK BOX TO CERTIFY
  12. Click the CHANGE button
  13. If the system accepts your new password, you will be prompted to enter it again and click OK
  14. You will see the message CHANGE TRANSACTION COMPLETE

INFORMATION: For additional questions or issues regarding your PMS password, please email the ONE DHHS Helpdesk for PMS Support at Include your full name, Payee Account Number and User ID.