PMS passwords expire every 90 days. When you first log into the system, the welcome screen displays a message telling you whether your password is temporary or when it is due to expire. PMS provides a method for changing your password from the "My User Info" link in PMS. Additionally, it provides a process for users to reset their password if it has been forgotten or has expired via the Self Service Password Reset page.
All users are required to set up and answer three security questions. The security questions and answers are a necessary component in the password change/reset process. The tab for setting and answering the security questions is located at the "My User Info" screen in PMS.
If a user’s password needs to be reset (either due to expiration or because it was forgotten) prior to setting up their security questions, they will have to contact the ONE-DHHS Help Desk to have their password reset.
MORE INFORMATION: Our PMS Help Desk page has more information about hours and support.
Using a strong password is an important step to protect your account. PMS requires at least eight (8) password requirements listed below.
NOTE: To view these requirements in PMS select the "Restrictions" box in the "My User Info" section.
If you are able to sign into the Payment Management System, you can change your password at any time by utilizing the following step by step instructions:
INFORMATION: For additional questions or issues regarding your PMS password, please email the ONE DHHS Helpdesk for PMS Support at PMSSupport@psc.gov. Include your full name, Payee Account Number and User ID.