Payment Management System
Program Support Center

Operating Hours

Payment Management System (PMS) Access

  • Monday through Friday: 5 a.m. until 11 p.m. Eastern Time*
  • Saturday and Sunday: 9 a.m. until 9 p.m. Eastern Time*

* NOTE all requests for payments submitted after 5 p.m. ET will be processed the next business day.

Payment Management System (PMS) Support

ONE-DHHS Help Desk for PMS Support is available Monday through Friday from 7 a.m. to 9 p.m. ET (except Federal Holidays).

Payment Management System (PMS) Availability

Grants Finance & Administration Services is considered an essential government office due to the nature of its business activities. This means as a general rule, PMS remains open for business year round except federal holidays and bank holidays.

Federal Holiday Schedule:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • President's Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving Day
  • Christmas Day