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Help Desk

ONE-DHHS Help Desk is available Monday – Friday from 7 a.m. to 9 p.m. ET (except Federal Holidays)

The ONE-DHHS Help Desk is readily available to:

  • Respond to questions regarding the PMS application
  • Assist users navigating through PMS application system menus and processes
  • Reset PMS user passwords

You can submit a ticket online and access more services using the Self-Help Web Portal at Benefits include:

  • Access to solutions at your own convenience through Frequently Asked Questions (FAQs)
  • Use of a knowledge database to search for answers to your questions
  • Track status of online service request ticket via the Web Portal

ONE-DHHS Help Desk utilizes a comprehensive trouble ticket software package that facilitates troubleshooting and detecting problem trends.