Skip 2 Content

Password Reset

PMS passwords expire every 60 days. When you first log into the system, the welcome screen displays a message telling you whether your password is temporary or when it is due to expire.

PMS provides a method for changing your password from the “My User Info” link in PMS. Additionally, it provides a process for users to reset their password if it has been forgotten or has expired.

All users are required to set up and answer three security questions. The security questions and answers are a necessary component in the password change/reset process. The tab for setting and answering the security questions is located at the “My User Info” screen in PMS.

If a user’s password needs to be reset (either due to expiration or because it was forgotten) prior to setting up their security questions, they will have to contact the ONE-DHHS Help Desk to have their password reset.

Our PMS Help Desk page has more information about hours and support.


Using a strong password is an important step to protect your account. PMS requires at least eight (8) password requirements listed below.

  1. Passwords must be between 8 and 30 characters long
  2. Passwords may NOT contain any spaces
  3. Passwords must contain at least 1 uppercase letter
  4. Passwords must contain at least 1 lowercase letter
  5. Passwords must contain at least 1 number
  6. Passwords may NOT be reused within 300 days
  7. Last six passwords may NOT be reused
  8. Passwords may NOT contain significant portions of the PMS User ID nor first or last name of user

To view these requirements in PMS select the “Restrictions” box in the “My User Info” section.